The impact of AI on small businesses so far has been lIMITEDwith a US Census Bureau in June survey showing that only 5% of US businesses are using the technology. Now, a new study from workplace messaging app Slack suggests that a lack of trust in AI may be partly to blame.

Slack surveyed more than 10,000 people in the US, Australia, France, Germany, Japan and the UK between March 6 and 22 for the past June. Labor force index reported and found that almost all executives surveyed (96%) felt pressure to bring AI into their business. Meanwhile, AI innovation was a higher priority concern than inflation or the economy.

But even if most executives want to use AI in their companies, many desk workers may not be interested. About 68% reported not using AI at all.

“Companies have urgent, ambitious goals for enterprise AI, and our research shows there are huge productivity gains to be gained—but many leaders are still figuring out how to jump-start adoption among employees,” said Denise Dresser, CEO of Slack. report.

The problem is that only 7% of US desk workers find AI answers completely trustworthy. Over a third (35%) say AI results are not at all or only slightly reliable.

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Allison Giddens, a co-president at the 41-employee aerospace manufacturing company, Win-Tech, said New York Times on Monday that ChatGPTan AI chatbot from OpenAI sometimes gives her off-base answers.

She also has to be careful what she says to ChatGPT, because of the importance of cybersecurity in her field. She also has to remind herself with a sticky note on her computer monitor to use the AI ​​chatbot to help write emails and analyze data.

“We have to get into the habit of using the tool,” Giddens told the Times.

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Giddens is not alone. Concerns about privacy, data quality and accuracy are the top three reasons stopping desk workers from experimenting with AI, according to Slack's survey.

Workers who have used AI score 3% higher on productivity, 5% higher on the ability to manage stress, and 6% higher on job satisfaction.

Desk workers are experimenting with AI more than ever, even if overall usage is low.

The United States has seen the highest percentage increase in desk workers using AI since September, with a growth rate of nearly 80%.