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For many marketing agencies, building a brand that is recognized around the globe for delivering world-class campaigns is considered the pinnacle of success. In the past, expansion beyond regional territories was something only major agencies could achieve. Today, advances in technology are breaking down geographic barriers, enabling small and medium-sized firms to reach new international markets with relative ease.
As a marketing entrepreneur, you likely have big ambitions for your agency. Globally, the marketing industry is valued over 1.5 trillion dollars. Expanding into new international markets is the perfect way to capture additional market share, increase revenue, diversify your customer base and enhance your brand image. However, agency owners must consider some of the complexities that come with the exciting opportunity of global expansion.
Trust me, I know. I started an international agency in 1999, out of Dubai, working on projects from Sudan to Pakistan. Over time, it grew into a truly global agency with partners around the world and project activations on multiple continents every day.
Connected: 5 simple ways small and medium-sized businesses can successfully enter a new global market
1. Market entry strategy
Expanding your marketing agency into new international markets is not something you can do haphazardly. Having the right strategy for entering the market it can determine your long-term success. It is important to first understand the size of the market, the needs of local consumers and the competition through comprehensive research. A great alternative to doing a full launch is to start with a small-scale pilot. This allows you to proceed with caution and make adjustments along the way. This can help minimize costly mistakes and facilitate smoother market entry.
2. Cultural adaptation
One of the most challenging obstacles to expanding a marketing agency across geographic boundaries is variation in culture. While you may be extremely familiar with the cultural norms in your home turf, this does not guarantee success in a new region or market. What works in one market may not work in another due to differences in values, habits and communication styles.
It is important to thoroughly research the new target culture to understand local traditions and consumer behavior. It may be necessary to hire a local marketing expert to help provide feedback on campaigns to ensure you don't create messages that won't resonate with your audience. It is equally important to ensure that you do not accidentally create a campaign that is unintentionally offensive, which can easily happen due to language barriers or deep cultural understanding of certain words, numbers, ideas or symbols.
3. Regulatory Compliance
Each country has its own laws and regulations regarding advertising, data privacy and consumer protection. Failure to comply with these laws may result in fines, legal disputes, reputational damage or complete loss of access to that market. Working with a local legal expert can help you navigate these challenges and ensure your firm complies with all relevant laws and regulations.
Of course, these regulations will change over time, so it's important to have a process in place to regularly assess your compliance. Keeping track of these changes can become a very onerous endeavor if you are spread across a large number of different jurisdictions.
Connected: Top 5 HR Challenges to Overcome When Expanding Globally
4. Financial management
Expanding your marketing agency can require a significant initial investment as you set up operations, apply for necessary licenses and permits, and hire the right talent to support the business. It is highly recommended that you create a financial contingency plan to help deal with any unexpected expenses that could derail your expansion plans.
In addition, currency fluctuations can have a significant impact on your profitability, making it difficult to predict income. You can work with one finance expert who has experience in international business to help create a solid financial plan and implement hedging measures to help protect against currency fluctuations.
5. Talent management
Leveraging local talent is a great way to mitigate many of the potential cultural challenges that exist when working in new international markets. For example, a local manager may be able to navigate better talking to potential customers or negotiate better with local vendors due to cultural norms and differences.
The challenge is that managing these resources can be quite difficult. Not only will they have unique cultural expectations of an employer, but they may also be subject to different employment laws and regulations. In addition, you will need to navigate how best to integrate these new team members into your existing work culture.
6. Adaptation of technology
While technology is breaking down barriers and becoming more universal, infrastructural and operational needs can still vary between countries and geographic regions. Some countries may require you to have specials data security practices in place to protect your customers. These requirements can be costly, so it is important to assess the financial and operational implications of achieving compliance. In some cases, you may be able to bring all of your organization's processes closer to more stringent requirements.
7. Brand consistency
Operating your organization in a narrow geographic area makes it easy to control the look and feel of your brand. When entering new markets, language and cultural differences can affect sustainability of your brand, especially if you have to make small adjustments to fit the local culture. To navigate this, agency owners can centralize ownership of their brand elements with an individual or a small group to ensure consistency. This team will need to work closely with their local counterparts or advisors to ensure that whatever they design will be appropriate for the local audience.
Connected: Is your business ready for international expansion? Here's what you need to know.
It is important for marketing agencies to consider the possibility of international expansion, especially as markets become more globalized. While entering a new international market can be daunting, it is an exciting endeavor that can provide many benefits to the agency. This move requires careful planning and a deep understanding of the local landscape. The good news is that you don't have to do this alone. Having one business coach with international experience is a great asset to help you navigate the challenges and identify any potential obstacles. With their help, you can achieve a successful expansion into your first international market.