While part of being emotionally intelligent it involves knowing what to say at the right time, it also involves knowing when it's best to hold your tongue. Just as silence speaks volumes, what you don't say can convey respect, understanding and restraint. Sometimes, keeping your word can prevent misunderstandings, save relationships, and demonstrate SENSITIVE of the feelings of others.

Everyone stumbles from time to time. However, emotionally intelligent people tend to avoid certain phrases that can negatively affect their relationships. Here are 20 phrases that emotionally intelligent people avoid saying—and things to say instead that will help you build good relationships.

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