Months after Director General of Salesforce Marc Benioff announced plans to hire 2,000 new sellers To sell Agentforce, his latest product, Salesforce, is cutting jobs.

According to Bloomberg reportSalesforce is raising more than 1,000 people in unspecified divisions, although affected employees may apply for other roles in the company.

^{Director General of Salesforce Marc Benioff. Photography: Stefan Wermuth/Bloomberg through Getty Images}

Salesforce on January 31, 2024, Annual report He said there are 72,682 global employees. Business ceased about 10% of her staffor 7,000 employees in January 2023, 700 workers in January 2024, and The other 300 in July.

Despite the announcement of new holidays, Salesforce seems to be hiring for new roles – or at least on screen. company career site At the time of writing we bring us 848 “Executive Accounts” word -based roles in places around the world.

What is agentforce?

Agentforce can complete multi -step tasks such as answering client questions and assigning meetings without human supervision for $ 2 interaction. In one Interview with CNBC In December, Benioff said Salesforce has sold agentforce to 1,000 by paying customers. Disney, Saxes, Wiley and Opentable are all using technology.

Benioff also said that Salesforce uses agentforce – and emphasized its potential to replace human work. The company responds about 36,000 client questions per week, and 10,000 of these questions are usually answered by people. It allows Salesforce to lower the number of questions that people answer to 5,000.

Connected: Director General of Salesforce says new company agents can replace human affairs

The combination means that Salesforce can cut the human staff in favor of him.

“We may have fewer human support agents, more digital aid agents,” Benioff CNBC told.

Salesforce will report its future quarter revenue on February 26th.