subway announced Tuesday that CEO John Chidsey will withdraw at the end of 2024, marking the close of a transformative five-year term. Chidsey, who joined the company in 2019, is credited with turning around the iconic sandwich chain, including revitalizing its menu and navigation its sale to private equity firm Roark Capital earlier this year. His departure comes as the company prepares for the next phase of growth under new ownership.
This was also announced by the company Carrie WalshSubway's current president of Europe, Middle East and Africa (EMEA) and former global chief marketing officer (CMO), will serve as interim CEO starting January 1, 2025, while Subway searches for Chidsey's permanent successor .
Chidsey's Legacy: The Return of Subway
Chidsey's arrival in 2019 marked the beginning of a bold transformation for Subway, which was grappling with declining sales, franchisee discontent and stiff competition. His mandate was defined by the strategic initiative as “Eat Fresh FreshThe campaign, a comprehensive overhaul of Subway's menu that introduced premium ingredients, new recipes and simplified options like Subway series.
Perhaps most notably, Chidsey was instrumental in the 2023 acquisition of Roark Capital subwaywhich positioned the company for long-term growth.
Related: Get more information on becoming a Subway franchisee
A key moment for franchises
For the subway Over 37,000 franchises locations, the leadership transition presents opportunities to address longstanding challenges such as rising costs, labor shortages and changing customer expectations. Franchisees, who play a vital role in the brand's success, can benefit from renewed investment in tools and support aimed at improving operations and profitability.
Subway's latest innovations, such as digital ordering enhancements and loyalty programshave already shown promise in attracting new customers and driving growth. However, maintaining this momentum will require continued focus on modernizing the brand and strengthening the relationship between corporate leadership and franchise operators.
As Subway enters 2025, Chidsey's departure and Walsh's interim leadership mark an important milestone in the company's journey. The brand's ability to navigate this transition and build on recent successes will be crucial as it prepares to write its next chapter under new ownership and head.
Related: After months of consideration, Roark Capital finalizes $9.6 billion acquisition of Metro
What's next for Subway?
The move to Carrie Walsh as interim CEO signals a focus on stability and continuity. Walsh, a seasoned executive with experience leading global markets and marketing strategiesis stepping into the role as Subway works to strengthen its growth strategies under Roark's ownership.
The next leader will face the challenge of balancing innovation with franchisee support. many franchise owners I hope this transition will bring greater alignment between corporate leadership and field operations. With Roark's expertise in franchising, the company is likely to double down on strategies to increase profitability and strengthen the franchise network.
Read more: CNN
