Salesforce wants to bring the latest AI into the hands of its agents one billion people by the end of 2025 — with the help of 1,000 new salespeople added to her team.
A new one Bloomberg report reveals Salesforce's plan to hire a thousand new employees to sell Agentforce, Salesforce's AI agent technology made public last month. Salesforce has more than 72,000 employees globally.
Agentforce's AI agents can act independently to complete tasks like answering customer questions and evaluating sales leads. Technology is already in use at Saks, Wiley, and OpenTable.
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“Agentforce became available just two weeks ago, and we're already hearing incredible feedback from our customers,” Salesforce CEO Marc Benioff wrote in a message. seen by Bloomberg. Benioff went on to say that Agentforce had “amazing momentum.”
Salesforce CEO Marc Benioff. Photo: David Paul Morris/Bloomberg via Getty Images
Benioff it was public differentiating Agentforce from competing offerings in the market, such as Microsoft's Copilot.
In late October, Benioff wrote in an X post that “Copilot is a failure because Microsoft lacks the data, metadata, and enterprise security models to create true corporate intelligence” while Agentforce “is transforming businesses right now… That's what it was meant to be it was HE.”
Earlier that month, Benioff said on an episode of the Masters of Scale Quick Response podcast that Copilot is “disappointing” and “I don't think Copilot will be around, I don't think customers will use it.”
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Meanwhile, Salesforce touts Agentforce's results. In a September technology announcement, Salesforce stated that one of its customers, Wiley, had seen it an increase of 40%. in cases resolved after using an AI customer service agent.
Microsoft counts customers like Visa, BP and Honda as well some of her clients using Copilot.