Month after the test The potential of it to replace human workCeo Clarna Sebastian Siemiatkowski is getting back and changing a freezing of employment caused by it to bring more human staff.

Siemiatkowski, 43, told him Bloomberg On Thursday that Klarna is hiring human workers again to ensure that customers always have a human presence to chat, if necessary.

“From the brand's point of view, a company perspective, I just think it's so critical that you are clear to your client that there will always be a man if you want,” Siemiatkowski told Outlet.

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Shows Simiatkowski Bloomberg That the strategy focused on that clarna used for recent years was not the right way. He says that while customer service chatbots were cheaper to be employed than human staff, they resulted in a “lower quality” production.

So now Klarna is recruiting a new group of customer service workers, and the company will now focus on providing “quality” human support to customers, he said. In promoting its recruitment, the company is targeting students, rural populations and dedicated Klarna users who are enthusiasting. The roles are completely remote.

“Indeed, investing in the quality of human support is the way of the future for us,” Siemiatkowski said Bloomberg.

^{Klarna Ceo Sebastian Siemiatkowski. Photographs: Chris Ratcliffe/Bloomberg through Getty Images}

In December, Klarna stopped all employment a year ago as he focused on his investments. The company's chairman fell 22% in that time frame to 3,500 employees, mainly due to its withdrawal, Simiatkowski discovered at the time. He asked Klarna employees Let's go back to him To help fill in the gaps left by their removed colleagues.

In February 2024, the company claimed he could do the job of 700 customer service agents And it had received 75% of the company's customers' conversations, or about 2.3 million conversations, within a start month. Bot addressed questions about topics such as refunds, returns and payments in more than 35 languages.

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Early tests with Klarna Customer Service He Chatbot showed that he ignited the correct answers from the existing documentation and passed on to clients to human aid agents quickly. Gregory Russianan author and writer in the pragmatic engineer, write On the last February X that Klarna's chatbot acted “essentially as a filter” to reach human client assistance agents when he tested it.

Clearly valued at $ 14.6 billion. From his Establishment in 2005Company has helped buy pay-tan loans-all Go to the main stream. In March, Klarna done Exclusive Walmart purchase now, pay later the provider.