Microsoft has invested billions in AI and plans to reopen a nuclear power plant in Pennsylvania for it empower technology. However, Marc Benioff, CEO of enterprise competitor Salesforce, says that Microsoft's efforts are not enough and that Microsoft has actually done a “tremendous service” to the AI industry.
“When you look at how Copilot has sold to our customers, it's disappointing,” Benioff said. on an episode of the Masters of Scale Rapid Response podcast earlier this month. “It doesn't work, it spreads data across the floors, it doesn't deliver value to customers. I haven't found a customer that has transformational work with Copilot.”
Benioff said Salesforce customers were “so confused” because of how Microsoft had delivered AI.
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“Copilot is really the new Microsoft Clippy,” Benioff said, referring to the paperclip-shaped office assistant that Microsoft was discontinued in 2007. “I don't think Copilot will be around, I don't think customers will use it.” Salesforce is a Microsoft competitor.
Marc Benioff. Photo: David Paul Morris/Bloomberg via Getty Images
Microsoft says companies like Visa, Honda and Pfizer are using Copilot.
Microsoft has made several high-profile investments in AI, including one Investment of 13 billion dollars in OpenAI.
Related: Salesforce's CEO says the company's new AI agents could replace human jobs