AI agents can present new challenges and new competition for human employees as business leaders race to implement the technology.
Alex Zekoff, CEO and co-founder of Thoughtful HEa startup that focuses on creating AI agents for healthcare, said entrepreneur that AI agents unlock “a new era of technology.”
What is an AI agent?
The difference between a chatbot as AI ChatGPT and one Agent of AI is that the latter can independently make decisions to fulfill a human-defined goal – just like an employee. For example, AI agents in a call center could choose which questions to ask, and the appropriate information and next steps, on a customer-by-customer basis.
“Human-capable artificial intelligence agents are creating a future where workplaces are improved,” Zekoff said, specifying that the technology can help “anticipate staffing needs” and manage tasks.
Related: ChatGPT is writing a lot of job applications, but companies are catching on quickly
A testimonial on the Thoughtful AI website by Cara Perry, vice president of revenue cycle at Signature Dental Partners, said that an AI agent was “how to train a perfect employee, working 24 hours a day, exactly as you you trained”.
Can an AI Agent Take Your Job?
World Economic Forum it is estimated in 2020 that AI would displace 85 million jobs by next year while creating 97 million, although the estimates were made before ChatGPT was released in November 2022. ChatGPT passed the 180 million monthly user mark this year.
In February 2024 survey from Washington State University showed that nearly half of American workers are worried about being left behind by advances in AI.
Meanwhile, businesses at the same time seem eager to adopt ChatGPT. According to a recent one Capgemini survey, over 4 in 5 business leaders plan to use AI agents to automate tasks like data analysis, code creation and email writing in the next one to three years.
Zekoff said that although AI has progressed, it still has “significant challenges”.
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“The real challenge lies in mitigating the human biases that can affect AI systems,” Zekoff said, adding that in sectors like healthcare and government especially, human bias can affect how fair and effective agents can be. of AI.
These concerns were also expressed by the European Commissioner for Competition, Margrethe Vestager, in 2023.
The risks of AI are that people “will not be seen for who they are” and will be subject to automated biases. Vestager saidat that time.
AI has already been shown to produce incorrect answers AND imaging. The technology is under legal scrutiny for is claimed to have violated copyright laws AND it costs over 100 million dollars to train.
Related: Microsoft AI CEO says almost all content online is fair game for AI training