A recent study from Northeastern University found this out 48% of healthcare personnel feel that their organizations are not addressing burnout. In an industry where burn out is widespread, I am proud to say that our practice stands out.

Our team is among the minority of healthcare professionals who truly feel valued and maintain a healthy work-life balance. This positive environment isn't just good for our staff—it's a critical factor in our ability to provide compassionate, high-quality care while developing a thriving medical practice.

Conventional options are usually met with raised eyebrows and skepticism, especially with the technological advances that appear every second of the day. Rather, my progressive education and extensive clinical experience have taught me that for a solution to work, it must be as natural as possible. This is backed by over a decade of practice with countless outstanding opportunities to support individuals on their journey to optimal health and wellness.

I have seen and dealt with complex health issues but never lacked a fulfilling experience. The immense satisfaction of witnessing patients smile, thrive and return to me for further support with positive testimonials has always filled my heart. But from a business perspective, I want to make sure my success is a shared win with people who share my passion for preventing disease and providing compassionate care—my team.

This collaborative approach not only enhances patient care, but also contributes to a positive and productive work environment – ​​essential elements in building and maintaining a prosperous healthcare business.

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Define and communicate a clear mission and vision

When I embraced my calling to help people achieve wellness and optimal health, my mission was integrative and preventive medicine, prescribing medications when necessary, and providing alternative options for patients to make their commitment.

Chronic diseases such as cancer, heart disease, diabetes and Alzheimer's have ruined the lives of many people. If you personally have struggled with these life threatening conditions or know someone who is on their journey to recovery, you understand how these conditions can significantly change your lifestyle. With this in mind, I have advocated a model that prioritizes prevention over prescription, emphasizing lifestyle changes and natural healing alongside conventional treatments. I take a proactive, not reactive, approach to my patients. To provide education, alternative and traditional options, hope, partnership and continuity of care and accountability. This mission was the foundation of my practice, guiding every decision from service offerings to team culture.

To bring this vision to life, I have purposefully built a business model focused on prevention, habit modification and prescription as a last resort. This approach was more complex, requiring a deep dive into integrative medicine and a commitment to continuous learning. I joined relevant associations and collaborated with colleagues to expand my knowledge base.

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Find a team that resonates with your mission

Aligning my team with this vision was important to me. I sought out individuals who shared my passion for preventive care and understood the importance of patient-centered care. Of course, it was not easy, especially 25 years ago when functional medicine was considered controversial. However, I persisted in finding a team that resonated with my mission.

Make sure your patients feel heard

Furthermore, high-level customer service is at the heart of our practice. Our team understands that patients often feel unheard and underestimated from the health care system. But in our practice, we try our best to attend to their needs and provide empathetic care. We prioritize the needs and comfort of the patient and our practice revolves largely around it customer service. We have been committed to doing this for years, allowing us to leverage word of mouth referrals and ultimately build strong retention and a loyal patient base.

Because everyone shares the same mission, my team is inspired to go above and beyond to ensure that patients walk out of our doors beyond satisfied, recognizing that their emotional experience has a direct impact on their outlook on life. their general health care services.

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Cultivate a positive and appreciative work culture

Since establishing my medical practice, I have prioritized creating a positive and supportive environment work environment. This has made it easier for me to attract and retain talented team members. I prefer to hire kind and empathetic individuals rather than skilled individuals. These qualities cannot be taught and are essential to providing exceptional patient care.

To consistently build a strong team culture, I emphasize ownership, contribution and appreciation. I take the time to recognize and appreciate their hard and dedicated work ethic and empower them to take initiative. This approach created a sense of belonging and purpose. I remember during the COVID-19 pandemic, everyone on the team kept their chin up. This was because of the strong the foundation of faith and we successfully cultivated mutual respect.

I am proud to say that my team is among the few in healthcare who are well known at work and enjoy work-life balance. I am grateful for the teamwork and supportive environment we continue to have, especially during high pressure situations.